Travel with Luggage

Luggage safety on the bus

Travelling by bus is in most cases quite enjoyable, but depending on the country you are travelling to, bringing luggage might require a bit more precaution than you are used to in your home country.

The first and most important thing is to make sure that you bring all valuables and documents onto the bus and keep them close to you during the whole trip. Most buses will allow you to bring hand luggage onto the bus, but due to the limited space, you might not be able to bring the same size of suitcase as you are used to when you travel by plane, so make sure to have a smaller bag for your valuables.

NOTE: If a driver claims your hand luggage is too big to bring on the bus, please remember, the first and outmost concern and obligation of the driver is always the passengers’ safety, which can be a reason why a driver would not let you bring a certain size of suitcase / bag onto the bus.

Luggage for the compartment / hold of the bus:

Leaving the luggage at the hold of a bus is normally not a problem, but to avoid experiencing one of the seldom times when luggage gets lost (stolen), the following precautions are advisable.

  • Put a clear visible name tag on your suitcase.
  • When you hand over your luggage to the driver make sure that he attaches a strip to the suitcase and hands you a receipt.
  • Make sure to actually see that your suitcase is loaded onto the hold, and remember where it was placed.
  • If possible sit above the compartment where your suitcase is.
  • If the bus has stops on the way, pay attention to the people getting off the bus at those stops, if they looks suspicious, keep an eye on the compartment which has your suitcase.
  • Make sure to buy a travel insurance when going abroad as this is the best way to recoup your losses.

Are suitcase thefts a general problem on the buses?

Luckily, suitcase thefts, in majority of the countries, are not something to be worried about, but people with less good intentions can be found everywhere, so keeping your ears and eyes open is never a bad idea!

Usually, a theft / loss of a suitcase can be divided into 3 groups

  1. The first one is actually not a theft, or at least not an intentional one, as when travelling by plane it happens that people have suitcases which look alike, and as most people do not open them on the spot, it occurs that passengers grab the wrong suitcase. Obviously it is annoying but the suitcase is always returned.
  2. The second scenario is when you are travelling on a route with stops in between, here it happens that people getting off intentionally take a “wrong” suitcase.
  3. A theft by loading and offloading is also a situation where people with bad intention can take advantage of the situation.

If it should happen that your luggage is stolen, make sure to report the stolen goods to the police as soon as possible; when doing so request a copy of the police report, so that you have a documentation for reporting the incident to the bus company and potentially later also to the insurance company.

Feel free to leave a comment below if you have any additional advice in relation to avoiding a theft of luggage when travelling by bus!

  76Comments

  1. Katrina Slater   •  

    Hello,
    I’m travelling from Pula Airport to Rovinj with luggage and a bike in a back – do all of the coaches have luggage holds, do I have to book space for luggage?

    • GetByBus Team   •     Author

      Hi Katrina,

      yes all the buses have holds, the shuttle from Pula airport to Rovinj, is depending of number of upfront sold ticket, often a minibus.

  2. Alisher Mamadazizov   •  

    Hello,

    What is the maximum luggage allowed on your buses?

    • GetByBus Team   •     Author

      Hi Alisher, depends on which departure you travel one, in most case you can bring two suitcases without and problem.

      Brgds,

      Getbybus Team

      • Alisher Mamadazizov   •  

        I was planning to go from Zagreb to Milan 16th December at 16.30. Is it the same for this bus?

        • GetByBus Team   •     Author

          Hi Alisher, yes for that bus you can take two suitcases without any problem and additional if there is space. Please note you have to pay 2 or 3 Euro per suitcase for the hold.

          Brgds

          GetByBus Team

  3. Csaba Both   •  

    Hello!
    I would travel from Budapest to Zadar around 1st of July.
    Is it possible to put my bicycle on the bus, disassembled, in a transport case, or paper carrying box?
    Its a flat box, about 120*80*20cm size.
    Do I have to pay extra fee?
    I will have a backpack and a small suitcase, and the bike.
    Thank you:
    Csaba Both

    • Antonija Bosanac   •  

      Dear Csaba, it depends on the carrier. In most cases the bike transport is allowed for a small fee, but again, the fees are regulated by the bus company.
      When you decide exactly when you want to travel, we will contact the bus company and check with them. Here is the link where you can see the departures from Budapest to Zadar: https://getbybus.com/en/bus-routes/budapest-3084/zadar-1505/2017-07-01
      Feel free to contact us via email.
      Kind regards,
      GetByBus Team

  4. Bodil Aasen   •  

    Hi. I want to travel from Oslo to Split in Croatia, 29.06.2017. There are 2 buschanges, in Malmø and in Zagreb. Will I get som helt from the busdriver, so I am sure I will change to and find the right bus?

    • Antonija Bosanac   •  

      Dear Bodil, I am sure the bus drivers will help you. Just tell them where you need to change.
      Also, if you buy the ticket through our website, we will be in touch with the bus companies and monitor your departures/bus changes.
      Kind regards,
      GetByBus Team.

      • Bodil Aasen   •  

        Thank you 🙂

  5. S.B.Y   •  

    Hello,

    I will be travelling from Budapest to Belgrade, and I have 4(!) suitcases- 2 large and 2 small. Will this be a problem, is there usually room for this much luggage?

    • Antonija Bosanac   •  

      Hello, it shouldn’t be a problem to carry that much luggage, but you can expect to pay extra fees (luggage fees are paid per item and determined by bus companies).
      Kind regards,
      GetByBus Team

  6. Lana   •  

    Hi GetByBus Team,
    I am planning on getting tickets for myself and my sister to travel from Split to Dubrovnik on 6 May and was looking at the 12.30 bus. We will have one item of luggage, will this bus have room underneath to take this?
    I just don’t want to buy a ticket if they aren’t able to accommodate this.

    • Antonija Bosanac   •  

      Hello Lana,
      all intercity buses are well equipped and have luggage storage underneath, so don’t worry.
      Best,
      GBB Team

  7. Martina Valachová   •  

    Hi,

    I would like to travel from Bratislava to Zadar as return route in June. How does it work with big luggages ? Is there any measure or weight limit? Is the luggage and small bag or backpack included in a ticket or do I have to book my luggage to bus ticket ?

    Thank you

    • Antonija Bosanac   •  

      Hello Martina,
      luggage fees depend on the bus company you are travelling with.
      Usually only a handbag is included and for other bags you have to pay a small fee, but sometimes companies even allow to carry one suitcase without charge.
      I suggest you contact the bus company directly, just to be sure.
      Best,
      GBB Team

  8. Katrien Vlieghe   •  

    I would like to travel from Zagreb to pula with two children. Do i have to buy an adult ticket for my children or is there a special ticket for children?

    • Antonija Bosanac   •  

      Dear Katrin,
      Depending on the bus company you choose to travel with, there might be discounted tickets for children. There usually are.
      If your kids are no more than 2 years old and will sit on your lap, then you don’t even need a separate ticket for them.
      Check the timetable and bus companies from Zagreb to Pula here: https://getbybus.com/en/bus-zagreb-to-pula
      Kindest regards,
      GBB Team

  9. lillethllido@yahoo.com   •  

    Hello Bus Team, I would like to take the bus from Zadar to Zagreb in August would it be advisable to purchase tickets already now online or should I wait like in July? Do the tickets go quickly?

    • Antonija Bosanac   •  

      Dear Sir/Madam
      Zadar-Zagreb bus connections are really frequent so you don’t have to purchase the tickets so much in advance.
      The price, on the other hand, is always the same, so there isn’t much difference whether you buy the tickets now or later.
      Kindest regards,
      GBB Team

  10. BK   •  

    Hi. We are travelling from Mestre to Rijeka on Crnja tours. I am trying to reach the bus company to understand the exact location of pick up at Mestre and also what is the probability of a delay since we have another bus to catch from Rijeka. Can you please suggest

  11. Viviana Budinich   •  

    I´m traveling from Zagreb Airport, to Rijeka by the end of June.
    Can you advice me, where is the best place to get in the bus?

    • GetByBus Team   •     Author

      Hi Viviana,

      majority of buses from Zagreb to Rijeka departure from Zagreb bus station https://getbybus.com/en/bus-from-zagreb, from the airport you have a frequent airport bus to the main bus station.

      Kindest regards

      GetByBus Team

  12. Helene   •  

    Hello Busteam. I am planning on travelling from Dubrovnik to Kotor in August, and on the app it says that ‘the bus does not allow additional luggage’ – does that mean that I am not allowed to bring my suitcase at all? Because it says so for all of the buses going to Kotor from Dubrovnik. If it is the case, is there an alternative way, so i can travel with my suitcase anyway?

    • GetByBus Team   •     Author

      Hi Helene

      on the bus from Dubrovnik to Kotor, you can bring your suitcase, for adding it to the hold the bus company will charge you about 1 Euro.

      You are also allow to bring your hand luggage free of charge

      Kindest regards

      GetByBus team

  13. Joan   •  

    We are traveling from Dubronvik to Crikvenica on September 14th and see two departure times. Both say direct but I don’t see that per the map or any other Information. Need to know if there are any lunch/dinner stops as it is a 12 hour trip.

    • Melani Grubić Mikulić   •  

      Dear Joan,

      There will certainly be several shorter breaks and one longer break (around 30 minutes). ‘Direct’ means there will be no transfer to other buses.

      Best regards!

  14. Semsa   •  

    Hallo wollte von Wien nach Split reisen mit meiner Tochter 22 Monate alt , braucht sie einen Kindersitz wie im Auto !?LG

    • Melani Grubić Mikulić   •  

      Liebe Semsa,

      Für die Reise von Wien nach Split brauchen Sie keinen Kindersitz, außer Sie möchten einen mitnehmen.

      Mit freundlichen Grüßen

  15. rania   •  

    I’m planning to travel from mostar to split on june 2018. when is the best time to book? like week before my trip or more?
    also how much luggage am i allow to carry?
    thanks

    • GetByBus Team   •     Author

      Hi Rania,

      the route Mostar to Split is not that busy in June, so if book a week before you should be fine, normally you can carry a handbag and two regular suitcases for the hold, which are subject to a charge of about 1 Euro a piece.

      Kindest regards

      GetByBus Team

  16. Geir   •  

    Hi I want to travel from Oslo to Warsaw on 20 november…and I want to bring with me an electric piano.

    It is about 160 cm long, 50 cm wide and weighs almost 35 kilos.

    Is this possible…and will I have to pay extra for this baggage?

    • GetByBus Team   •     Author

      Hi Geir, you probably will have to pay extra for the piono, you will have to contact the bus company and ask them about weather they charge a fee or not

      Kindest regards

      GetByBus Team

  17. Alex   •  

    Hello
    I am going to ride on the bus in the following journeys:
    – Zagreb to Plitvice Lakes on 29 June
    – Split to Dubrovnik on 2 July

    May I know how much the surcharge for each piece of luggage for the hold is?

    Thanks!

    • GetByBus Team   •     Author

      Hi Alex, that depends on which bus company you travel with, some do not charger for luggage for the hold, others charge 10 Kuna (1.4 Euro) per piece

      Kindest regards

      GetByBus Team

  18. Khan   •  

    I want to travel from Mostar to Budva on a route that does NOT goes through Croatia (due to visa issues). Is there a bus route that passes only through Bosnian and Montenegran territory? Travel date is first week of March 2018. Please advise.

    • Melani   •  

      Dear Khan,

      Unfortunately, we have only those routes which pass through Croatia, so we do not have any information about the routes which pass only through Bosnian and Montenegrin territory.

      Best regards!
      Melani, GBB Team

  19. Mary   •  

    Looking to travel from Medjugorje to Dubrovnik in September 2018 with a party of four.
    Questions:
    1) What size luggage will we be allowed to take?
    2) How many pieces?
    3) What is the cost for luggage?
    4) Is there only one bus per day from Medjugorje?
    5) What time does the bus leave from Medjugorje?
    Thank you so much for your assistance.
    I

    • Melani   •  

      Dear Mary,

      If you have anything to place in the hold (suitcases, backpacks, large items), you will have to pay for it. Each piece costs approximately 1-2 euro (6-15 kuna), depending of the bus carrier, so keep some change close to hand whilst you get ready to board the bus.You will be given a little receipt with a number that corresponds with a sticker placed on your item(s) and it’s a good idea to hold onto this, just in case.
      There is only one direct bus line from Medjugorje to Dubrovnik and it departs at 06:10. You can check more details about this route in the following link (https://getbybus.com/en/bus-medjugorje-to-dubrovnik).

      Best regards,
      Melani, GBB Team

  20. Daisy   •  

    Hi I’m looking at booking a return trip from Zadar to Zagreb for two people we will have our hand luggage (aeroplane sized) or possibly a suitcase and one hand luggage due to how long we are in Croatia for.

    Would we be allowed to pay to put a larger suitcase in the hold? and would two hand luggage size: 55cm x 40cm x 20cm be allowed on free of charge?

    • Melani   •  

      Dear Daisy,

      If you have anything to place in the hold (suitcases, backpacks, large items), you will have to pay for it. Each piece costs approximately 1-2 euro (6-15 kuna), depending on the bus carrier, so keep some change close to hand whilst you get ready to board the bus. You will be given a little receipt with a number that corresponds with a sticker placed on your item(s) and it’s a good idea to hold onto this, just in case. If you want to put hand luggage in the overhead compartment, you’ll be free of charge. Weather a bag is accept as hand luggage or not depends on how full the bus is, and this is decision made by the driver

      Best regards,
      Melani, GBB Team

  21. Angkita Guha   •  

    Hi,

    We are planning to travel from Zagreb to Dubrovnik by the 8:00 am bus. We are two people and we will have two backpacks, one hand luggage (trolley) and two luggages (medium sized trolleys).

    Wanted to know if there will be any problem and what will be the cost per bag.

    Waiting for advise.

    Thanks.

    • Melani   •  

      Dear Angkita ,

      As I have already mentioned in other comments, if you have anything to place in the hold (suitcases, backpacks, large items), you will have to pay for it. Each piece costs approximately 6-15 kuna, depending of the bus carrier so I advise You to keep some change close to hand whilst you get ready to board the bus. You will be given a little receipt with a number that corresponds with a sticker placed on your item(s). It’s a good idea to hold onto this until the end of the journey, just in case. Anything that goes with you in the bus is free of charge (smaller backpacks, purse, etc.)

      Best regards!
      Melani, GBB Team

  22. paulus   •  

    Dear All,

    All the bus from split to medjugorje, medjugorje to zagreb and zagreb to salzburg hava a toilet ?

    • Melani   •  

      Dear Paulus,

      The buses do not have a toilet but the drivers make enough stops at gas stations to go to the restroom.

      Best regards!
      Melani, GBB Team

  23. Louise   •  

    Hi !!

    I would like to take the bus for several Travels in june :
    – Podgorica to CETINJE
    – CETINJE to budva
    – budva tout Kotor
    – Kotor to herceg novi to Dubrovnik

    I have a luggage of 15kilos : so i would like to know how much fees are please,

    Thanks you vert much

    • Louise   •  

      PS : when Can i réserve for june/july ?

      • Melani   •  

        Dear Louise,

        You can check all the available bus routes and departure dates on Getbybus.com and buy tickets in advance.

        Best regards!
        Melani, GBB Team

    • Melani   •  

      Dear Louise,

      If you have anything to place in the hold (in this case 15 kilo luggage), you will have to pay approximately 1-2 euro (or 6-15 kuna) for a piece, depending of the bus carries. Keep some change close to hand whilst you get ready to board the bus.

      You will be given a little receipt with a number that corresponds with a sticker placed on your item(s) and it’s a good idea to hold onto this until the end of the trip.

      Best regards!
      Melani, GBB Team

  24. Gautam Kanjilal   •  

    Hello !

    I notice there seems to be a bus from TANGIER (Morocco) to GRANADA (Spain).

    How does the journey work ? After all, the Strait of Gibraltar has to be crossed from Tangier Port to Tarifa Port (Spain) and then onward to Granada ? Does the bus cross in a ferry ? If so, is it a large bus or a minivan sort of vehicle ? Where can I purchase tickets (for June travel ) ? It is not clear as to whether boarding the bus at Tangier would take me straight to granada >>>>>>>. Kindly someone help……Thanks.

    • Melani   •  

      Dear Gautam,

      Since this line is operated by our partners, Eurolines, we suggest You contact them directly to get more information.

      Best regards!
      Melani, GBB Team

  25. Margaret   •  

    Hi, I am arriving in Split Airport on the morning of 9th May. I would like to take a bus direct to Dubrovnik. Is there a bus from Split Airport direct to Dubrovnik or do I have to take a bus from the airport to the city centre first and take a bus from there to Dubrovnik? Is there a time-table for the bus concerned and what is the price?
    Can I pay for the ticket on board the bus? By HRK or credit card?

    Thank you

    • Melani   •  

      Dear Margaret,

      Unfortunately, it is not possible to take a direct bus from Split Airport to Dubrovnik. First you’ll need to take a shuttle to the main bus station in Split and then take a direct bus to Dubrovnik. You can check all the available departures for that date on getbybus.com The ticket can be bought at the bus station, or you can simply buy it online on our website. Croatian kuna is the only accepted currency.

      Best regards!
      Melani, GBB Team

  26. mitali   •  

    Hi Team,

    I will be traveling to Croatia in September’18. I want to travel from Split to Krka and then Krka to Zadar on the same day. Will stop at Krka National Park for 3-4 hours. I will have luggage as I will be changing the base city.
    What is the best way ?

    • Melani   •  

      Dear Mitali,

      As far as I know, there is no official luggage storage in the very National park Krka. What I suggest is that You contact Skradin Tourist Board directly on their e-mail (info@skradin.hr). They should definitely have more information about this issue with luggage storage.

      Best regards!
      Melani, GBB Team

  27. DUDELZAK ZVI   •  

    Yesterday I ordered two tickets for the trip from Lviv to Rivne ( Ukraina) to date 14.09.18 and returned on 16.09.18 . Order Number 2264598 ( S.C. 457472) , for Dudelzak Zvi and Yvette .
    I want to change the dates in two days as detailed:
    Lviv-Rivne on 16:9.18 (at 10:30) and Rivne-Lviv on 18.9.18 (at 11:00).
    Thank you and Best Regards.
    Zvi Dudelzak

    • GetByBus Team   •     Author

      Hello Zvi Dudelzak,

      the ticket you have purchased is sold on our partner Infobus’s website, on the ticket it should say their contact number and suppport mail, please contact them to rebook your ticket.

      Kindest regards,

      GetByBus Team

      • DUDELZAK ZVI   •  

        Thanks
        Zvi

  28. Michal Hergott   •  

    Dear GBB team,

    I would like to know whether is it possible to load a bike as a luggage between Split and Makarska. Thing is I need to rent a road bike at Split, but I will be in Makarska so I need somehow to transport this rented bike as one peace ( no option for me to diassemble the bike). Payment is not a problem I just dont want to be refused on the spot 🙂
    Thanks for reply.

    • Melani   •  

      Dear Michal,

      Generally, it is not possible transportation of bikes, but it depends on the bus carrier. It depends on the number of passengers and on the availability of free space in the luggage department, so it is a bit tricky. Unfortunately, we cannot guarantee You there will be space for Your bike. I suggest You pick the date and time of departure and we will try to check with the bus carrier if it’s possible to transport Your bike. In that case, please contact us on info@getbybus.com

      Best regards!
      Melani, GBB Team

  29. Lisa   •  

    Hello,

    Which company is driving between Karlovac and Plitvice lakes? I would like to know the costs for my backpack in advance.

    Kind regards,

    Lisa

    • Melani   •  

      Dear Lisa,

      You can check all the available bus lines and bus companies which drive on route Karlovac – Plitvice Lakes on our website –> https://getbybus.com/en/

      Best regards!
      Melani, GBB Team

  30. Heinrich   •  

    Hallo Busteam.
    Ich möchte mit einem Kollegen im September 2018 von Mestre nach Cortina d’ Ampezzo mit dem Bus fahren. wir haben 2 Fahrräder zum mitnehmen. Ist dies möglich ?

    • Melani   •  

      Sehr geehrter Herr Heinrich,

      Leider verfügen wir nicht über solche Informationen. Mein Rat ist, dass Sie sich direkt an das Busunternehmen wenden, um genauere Deteils zu erhalten.

      Mit freundlichen Grüßen,
      Melani, GBB Team

  31. tehransuite   •  

    Very good article.
    I was always worried about luggage safety.

  32. Ashley Maxwell   •  

    Your tip to label your luggage when you use a shuttle was very helpful. I like how you said that the driver should put away your bags for you too. My husband is traveling out of town this week, and I am looking for an airport shuttle service to easily take him and his luggage to his hotel.

  33. Heba El Azzazy   •  

    Hello,

    I am planning to travel from Split to Dubrovnik and I will be having 2 big luggage. do I need to do book a place for these 2 luggage or the tickets allow me to get my luggage to the bus normally.
    Thank you

    • GetByBus Team   •     Author

      Hello Heba,

      You do not need to reserved space for your Luggage, but you need to have some small change ready as most buses charge around 10 kuna for each piece of luggage for the hold.

      Kindest regards

      GBB Team

  34. Heba El Azzazy   •  

    Hello, How long is the distance between Split Port and the bus terminal? is it a walking distance?
    Thanks,
    heba

    • GetByBus Team   •     Author

      Hello Heba,

      Split port and the bus terminal are located within walking distance (They are literally next to each other)

      Best regards,

      GBB Team

  35. Sara   •  

    Hello,

    Today my nightmare came true.

    I was traveling from Zagreb to Mostar with APZ Imotski-Autoherc. I completed all advisable tasks (added name tag to suitcase, kept valuables with self, got receipt, remembered compartment, kept an eye out).

    Once I arrived in Mostar, I saw everyone take their luggage from below the bus only to realize that mine was missing.

    The bus driver told me that one of the passengers who left at a stop halfway kept insisting on taking “two” rather than “one” piece of luggage. The driver gave in.

    He told me this must have been my suitcase that this passenger took, and that I should now remain in Mostar until it may (or may not) get found one day.

    The suitcase was full of memorable items which meant a lot to me. It breaks my heart that this happened, and I don’t know what to do now. All those things may be gone.

    I can’t believe the staff gave away a second suitcase so easily. Can you please advise me what to do?

    Thanks,
    Sara

    • Melani   •  

      Dear Sara,

      Please send us an email on info@getbybus.com and someone from our customer support will contact You as soon as possible.

      Best regards!
      Melani, GBB Team

  36. Emily Lewis   •  

    Hi I left an item on your bus – how do I get it back?

    • Melani   •  

      Dear Emily,

      Please send us an email with all details to info@getbybus.com and someone from our customer support will answer You as soon as possible.

      Best regards!
      Melani, GBB Team

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