Buying a single ticket on Getbybus
This document explains in detail how to purchase a single (one way) bus ticket on our website Getbybus.com (If you are reading this on a mobile phone or tablet, the illustrations shown in this post will look differently on your device, but the principle will be the same)
On the home page of Getbybus.com, which looks like image 1 below, you have to do the following.
- Select departure station – (where you wish to travel from)
- Select destination station – (where you wish to travel to)
- Select travel date
- Press “SEARCH”
On the website, you will now see a list (if any) of the available departures for the route and travel date you picked on the home screen. As illustrated on the image below you can easily switch your travel date by using the Quick date picker above the result list. If you wish to do a new search between other cities, you can use the search form at the top of the screen.
When you click on one of the routes listed in the search result, the route will expand and display special info which applies to the specific route. As you can see on Image3 below, you can see a map of the driving route of the bus, details about the stops and way points (e.g. borders). The majority of buses depart from the main bus station, but in case the bus DOES NOT depart from the main bus station in the city you travel from, there will be listed some special stops like the example shown on Image 3. (You can read more about finding your bus departure location here.). Last but not least, it is stated if the bus company operating the route you have picked require you have a printed ticket to board the bus.
Once you have found the route you wish to travel on – click on the blue “BUY TICKET” button which will take you to the sign in process.
On some search results you might see the following displayed:
- Online sale closed: Means that online purchase of tickets for the departure is no longer possible. Tickets might be available at other sales points. However, we can’t provide any information about availability at other sales points.
- Sold out at Getbybus.com: Means we have no more tickets available online, you might be able to find tickets at sales agents or at the bus station. However, we can’t provide any information about availability at other sales points.
- Not available online: Means that tickets for this departure can not be purchased online. Tickets might be available at other sales points. However, we can’t provide any information about availability at other sales points.
To purchase a ticket on Getbybus.com you need to be signed in to our system, so the first screen you will see after clicking the “Buy ticket” at the search result is the screen shown here:
On this screen (Image5 above) please note the TIMER (19:50 minutes); this means that the tickets you have picked are reserved for 19 minutes and 50 seconds and once the timer reaches 00:00 your tickets will automatically be released so that other travellers can purchase the ticket. If you wish to purchase them you should complete your purchase before the timer reaches 00:00.
At the bottom of the screen (Image 5) you see a button saying “sign in or create an account”; when you click on the text the following screen will be visible in the top right corner.
If it is the first time you purchase a ticket you have two options:
- Sign up using a Google + account by clicking on the red Google plus icon (Number 2 on Image 6), if you do so please remember that you will receive your bus ticket on the E-mail account attached to your Google plus account
- The second option is to click on “SIGN UP” (Number 3 on Image 6) which will take you to our sign up screen – read more here.
If you have already used getbybus.com to purchase a ticket you can sign in to our system using the e-mail and password or Google plus account you used by your prior purchase and then continue from there on.
At the sign up screen on getbybus.com (Image 7 below), you will have to enter your E-mail, name and a password of your choice.
Pay attention to adding a correct e-mail address because if you enter a wrong one you will not receive your ticket after you have completed your purchase.
The name you enter on the Sign up screen will automatically be transferred as first passenger to any ticket you wish to purchase but you can overwrite this during the purchase process.
Once you have picked your ticket and are signed in to getbybus.com, you will see a screen (Image8) below; pay attention to the timer (marked red box) and the blue box with the information about the route you are in the process of buying a ticket for (check if the cities and the travel dates are correct).
The next step is to add passenger(s) to the ticket; by default your name (you entered during the registration or the one attached to your Google plus profile) will be listed as the name for the first passenger – you can overwrite that name. (Nr-1 on Image 8)
In addition to your name, you need to enter an ID number (Nr-2 on Image 8) and this can be the number from any ID with a photo of you (e.g. passport or driving licence). In addition, you have to pick the passenger group (Nr-3 on Image 8) from the ones available on the route you wish to travel with.
Once you are done adding the information for the first passenger you click on the “ADD” button and now you will see the following buttons:
Blue button “Add more passengers” – click on this one if you need to add more travelers. NOTE: You can add as many passenger as you want provided there are still seats available, but keep an eye on the TIMER (red box on Image 8) because this is the time you have left to complete your purchase (including the time spent on adding your credit card details).
Green button “Continue” – click on this one to proceed with your purchase.
The next screen in the buying process is a summary (Image 9 below) containing all the data about the ticket your are in the process of purchasing. Please carefully check all the data, especially that the E-MAIL address is correct, as this is the address which we will send your ticket to.
Once you have checked all the data, mark that you accept our “terms and conditions” and then click the “confirm and pay” button.
Now you will be redirected to our payment processing provider.
For the payment of your bus ticket you will be redirected to the site of our payment provider, which looks like the image you see below. On this site you have to enter you credit card details as well as your personal data and once filled out, you can press the “Pay” button which will initiate the 3D secure payment process.
The 3D secure payment is an additional security layer attached to your credit card. Depending on your bank’s procedure for 3D secure, you might have to enter a pin or use a token code to confirm the payment.
In case your payment was not registered successfully, you will get an error message. In most cases the error is related to the 3D secure, so you will have to contact your bank and check how you can pay with 3D secure.
If your payment is accepted you will be redirected back to our system where you will see the following screen:
We HIGHLY recommend you click on the big blue button “My tickets” which takes you to your account on getbybus.com; from here you should download and save your ticket. Our system will of course also send the ticket to your e-mail address but in case you have mistyped your E-mail by the registration, you are not dependent on the E-mail.
From the My tickets area, you can also click on the city name from where you are travelling to see the information about the bus departure location.