Frequently asked questions

Why do I have to enter my E-mail Address?

In the event that a bus departure is cancelled, we need your e-mail address to be able to inform you about the cancellation and alternative travel options. Any concerns? Please read our Privacy policy.

Why do I have to print my ticket?

Most bus carriers accept m-tickets, so you don't have to print them. However, a smaller number of carriers require the ticket to be printed. That information is visible in the purchasing process, and on the ticket within the e-mail you receive after the purchase.

Why can I not buy a ticket for some routes?

Although we are constantly expanding our offer and improving the ease of usage for both travellers and bus companies, not all bus companies are currently interested in selling their tickets online.

Is it safe to buy a ticket on getbybus.com?

Safety of the buying process is something we take very seriously; the merchants we work with for the processing of payments are experienced and known for their high security standards.

Can I re-book my ticket?

Yes you may rebook your ticket up to 24 hours before the departure time stated on your original ticket (except for the non-amendable tickets); to rebook your ticket please read our rebooking policy and Instructions here.

What is a non-amendable ticket?

A non-amendable ticket is a ticket for which you cannot rebook the time/date of departure. During the booking process it will be stated if a ticket is non-amendable. For the previously purchased tickets, you’ll be able to see the information on whether a ticket is amendable or not in the “MyTickets” area.

Can I re-book the ticket on my own?

If you purchased wrong tickets, you can rebook them by exchanging the amount for a Voucher code of the same price. The Voucher can then be used for the purchase of your new desired tickets.  All you have to do is SIGN IN to your user account at the top right corner, with a click on “My tickets”. There you will find the ticket that you wish to change and with another click on “More”, you will find the option to re-book the ticket on your own, by getting a voucher code of the same value. The next step is to find your new desired departure on the main web page and during the purchase of the desired ticket (after entering all the details – passengers, phone number..), you will have the chance to enter the Voucher code XXXXX at checkout and the value of the voucher will be deducted from the total cost of the new ticket. If the price of the new ticket is higher than the voucher amount, you will be redirected to the payment of the price difference. Last but not least – after entering the voucher code, all you have to do is confirm the payment.

Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket (except for the non-refundable tickets) up to 48 hours before the departure time stated on the purchased ticket, for refund we charge a service fee of 20% per ticket.

What is a non-refundable ticket?

A non-refundable ticket is a ticket which cannot be refunded. During the booking process it will be stated if a ticket is non-refundable. For the previously purchased tickets, you’ll be able to see the information on whether a ticket is refundable or not in the “MyTickets” area.

Are there any online booking fees?

During the reservation process, a booking fee is going to be applied for each passenger ticket.

Are there any other fees I have to pay?

At the larger bus stations you might have to pay a bus station fee; prices may vary. If you have some luggage to place in the hold, you will have to pay a fee to the bus driver, but the amount varies depending on the company and the route itself.

Is it cheaper to buy tickets on GetByBus.com?

In most cases ticket prices are the same as at the bus station; however, from time to time we have exclusive offers for getbybus.com customers.

What do I do if my bus is cancelled?

If your bus is cancelled, we will contact you with further instructions via the e-mail address you provided us with when you created an account on getbybus.com, so please make sure that you enter the correct e-mail address.

What if the bus line is cancelled or rescheduled by the bus company?

Whilst every effort has been made to ensure that the information on this site is as accurate as possible,GetByBus.com as the Mediator is in no way liable to its customers for possible delays or bus departure cancellations of particular Carriers. You can contact us via email and we will provide you with instructions of alternative bus lines.

Can I reserve a seat on the bus?

A purchased ticket also means a reserved seat on the bus. Currently, it is not possible to choose a numbered seat but we are working on it.

Can I bring my pet on the bus?

Generally, the answer is no. If a specific carrier allows you to bring a pet on the bus, you will see a PET icon next to the bus company name.

Can I bring my bicycle on the bus?

No, at least not in the high season, July and August, while it is possible to bring a bike during the rest of the year, but under certain circumstances. To confirm this, you have to contact us with your request at least 48 hours prior to the bus departure, and then we will clarify whether it is possible to bring a bike and under which conditions.

We are travelling as a group; are there any discounts?

No, there is no group discount, but if you wish to travel with the same bus, we can check the availability of specific departures, so please feel free to contact us

Tickets purchased via partners - what does this mean?

For all bus tickets purchased via our Partners (specification below), General conditions stated on their pages apply. Get By ApS., as a Mediator in finding departures on its partners' pages, is in no way liable to Buyers for potential cancellations or departure modifications on purchased tickets by the Buyers themselves, as well as for cancellations, bus delays or potential bus schedule errors made by the Partner. Therefore, we cannot be held liable for any damage caused by using our web page as a connection between You (the Buyer) and our Partners who offer the desired route which was not available in our offer.
Specification: routes with a blue button which says BUY TICKET are routes sold directly through our sale system; our General Terms and Conditions apply to those routes.
Routes with an orange button saying BUY FROM PARTNER are routes sold through our Partners' sale system; our Partners' General Terms and Conditions apply to those routes.