GetByBus reviews - Over 86419 company and 22205 bus station reviews

I want to share my terrible experience from itabus so as not that people do not suffer from similar bad experience. I bought a ticket from Italy to Rome on 31 May 2024. I choose the 7:15pm bus ticket from trainline app because it was cheap and suitable to my trip schedule. I went the bus terminal, but the bus didn't come on time. I realised the bus was delayed by about 1 hour by help of another Itabus driver. I waited for another 1hour but the bus didn't appear. I only realised the bus was delayed again for more than 1 hour. The bus was delayed more than 2 hours in total. I decided to take another train to go back before 12 am for safety reason. Of course, I read the notification that the ticket I bought was not refundable. I understood the ticket is not refundable when customers want to cancell or change the bus by their reason. It was not by my cause for not riding their bus. Next day I ask for refund of the ticket and sent complaint by internet. But they replied to me they cannot do refund by some regulation. I think the rule should be reasonable and fair. ITAbus was not reasonable at all. They did not meet their time table and delayed more than 2 hours, but instead they said they did not do anything wrong. I didn't want to argue for refund with this unreasonable and unfair company. However, I want to share my experience with many other people. I wish they do not be a victim like me.
The bus was not serviced on time and delayed for more than 2hours. But no refund.

I bought the ticket on May 21, 2022
I changed my plans for my trip to Italy. I was going to use this bus ticket at the end of September 2022 but I can not make it anymore. They have plenty of time to sell it to other person. I asked for a refund by email and on PayPal. Marozzi offered to give me a 80% refund and, according to them, to send the rest (around $16) to my American bank because I live in Miami. But my bank charges a $15 FEE for INCOMING WIRE TRANSFERS. So... I will get nothing! I explained to them I was only asking for them to refund through PayPal , as I used PayPal to pay them. They are showing a great level of disregard for their international clients. They do not care at all!