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      GetByBus reviews - Over 86556 company and 22331 bus station reviews

      Welcome to a dedicated space for collecting reviews and customer feedback on our extensive list of bus companies and bus stations at GetByBus. Whether you've travelled with a specific company and want to leave a review, or you are just browsing other people's feedback, this is a great starting point. Your review can help others make informed choices before travelling and can contribute to positive changes. We actively use client feedback to improve our services and motivate our partners to strive for excellence.

      How do we collect reviews?

      Every review is left by users who bought a ticket at GetByBus and have first-hand experience travelling with a specific bus company. Reviews on GetByBus are verified in two ways: customers either receive a “Leave a Review” email after using our service, or they manually submit a review. In the case of the latter, the ticket code is mandatory, and our team checks the authenticity of the code to verify the review.


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      Overall score for all reviews left on GetByBus

      8.0 (86556 Reviews)Leave a review

      Driver
      7.8
      Tidiness
      7.7
      Value for money
      7.5
      Comfortable ride
      7.2

      Reviews

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      Verified review
      by Hasan | 28 November2.5
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      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Hi, I’m Hasan Ali Aktolun, I’ve travelled from Lisbon to Madrid a month ago. I put my bag inside the bus, but it was lost! All of my clothes and personal belongings were lost! So I was in a bad situation. This company is responsible for the loss of my bag and they haven’t helped me for a month.
      Verified review
      Terrible experience
      by Bruna | 06 October2.5
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      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      The worst service that I’ve ever experienced. We did a long trip from Jerez de la Frontera to Lisbon. Horrible and moody driver. Very uncomfortable sits and THEY CHARGE 0,50€ FOR TOILET. If you have no coins, that’s all your problem. Should be illegal.
      Charged toilets. You’re kidding.
      Verified review
      by CLAUDIA | 14 September2.5
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      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      No recomiendo el servicio, conductores maleducados, groseros, retrasos en el transporte, tenia un viaje a las 18:10 el conductor de fue regreso a la hora después y no realizó nunca el viaje y tuve que comprar otros tiquetes presente la queja y no obtuve reembolso no lo recomiendo flixbus. Si desean viajar hay otras compañías con mejor precio, conductores educados, con buses cómodos
      Verified review
      Vergonzosa la solución dada a 30 viajeros que el chofer no ha dejado subir al autobús diciéndoles que ese no era el suyo y ahora venía ptro
      by Josefina | 20 August2.5
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      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Llega el autobús de la 13:25 dirección Madrid y el chofer dice que el no va a Madrid que solo recoge a gente en Albacete y que ahora viene otro autobús, llamamos y después de una hora nos confirman que el chofer se ha equivocado y no han conseguido hablar con el, que el encargado que está en su casa sentado da como solución que los próximos autobuses pasarán por Santa Pola recogiendo a gente según las plazas libres que tenga, el primero llega a las 16:40 3 horas y media después, una Empresa como Alsa que nos llena de publicidad los buzones no puede fletar un autobús recoger a esta gente y llevarla directamente a Madrid sin que tengan que esperar 3 horas y media como mínimo, el que ha decidido la solución en su sofá no tiene que estar en la estación esperando a caber en un autobús y encima si quieres que te indemnicen tienes que meterte en la página y pedirlo, ese que está en el sofá debería llamar a cada uno de los que ha dejado en la estación y preguntarles si como nosotros han tenido que irse pagando un ave porque ya no le inspiraba ninguna confianza y tientan que trabajar mañana en Madrid
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      Verified review
      Night bus ticket seat reservation not respected by a very unrespecful bus driver
      by Anonymous | 18 August2.5
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      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Blablabus drivers do not respect the ticket seat reservations in the front row as the claim is for them. They show very little experience. The bus has issues and needed to be changed.
      Blablabus allows to reserve bus seats with an extra charge. Front seat cost double. Even if you have paid for your ticket and a seat reservation, the driver will decide that you don't have the rights to seat on it. This is what happened to me. I had my seat reservation and pre confirmed it before going on the bus. Seat 1E. When the driver saw me in my seat, he claimed the seat was for himself. He said this shouting through the bus and adding that I had no rights to avoid the rest of the drivers. There was another row available 1A and 1B, initially also reserved for them. This is what I've seen in other companies as Flixbus. After some discussion we were allowed to move in that row with less space. The situation was very uncomfortable, unpolite and unprofessional. For several times I tried to explain my ticket reservation, the bus driver did not listen and he shouted over the bus that I did not want the drivers to take a rest. At Zaragoza, 10 people came in, again issues with seats reservations as again, they were not respected. There was no control by the drivers, something they did not care. In addition, bus was one hour late, not clean, bad smell, and even the drivers did not know the way driving out from Madrid. The bus had technical issues at Toulouse and had to be changed. I strongly recommend never to use BLABLABUS. REALLY NOT WORTH IT if you don't want to risk your life.
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      Verified review
      Cambiano l'indirizzo delle fermate senza avvisare
      by Anonymous | 05 August2.5
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      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Nothing
      Ho aspettato un'ora per poi scoprire, contattando uno sgarbato servizio clienti che la fermata era altrove e non nel punto indicato sul loro biglietto. Spero almeno ci sia il rimborso del biglietto vista la perdita di tempo e la rottura di palle. Sconsigliato. Che si fottano
      Verified review
      Lost my luggage
      by ARSHAD | 23 July4.38
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      Driver2.5Tidiness7.5Value for money2.5Comfortable ride5

      Careless driver .. exchanged my luggage with someone else.. no information of where my luggage is till date .. terrible experience
      Verified review
      Inseguire il proprio autobus con il taxi
      by Cartoni | 02 June5
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      Driver2.5Tidiness7.5Value for money7.5Comfortable ride2.5

      .
      Bus 3401 del 1.06.23 da Santiago Compostela a Lisbona Sete Rios. Alla fermata di Porto aeroporto l'autista mi specifica per ben due volte che la sosta durerà per 15 minuti. Uscito dall'autobus, torno dopo 4 minuti ma lui se ne era già partito con tutta la mia roba a bordo! Non potevo crederci! L'autista si efa sempre comportato in modo rude fino a quel momento con chiunque gli avesse fatto una domanda ma, fare una cosa del genere è pazzesco!! Ho preso un taxi ed ho raggiunto il bus alla fermata successiva dove altri Passeggeri, accortisi che non ero a bordo, avevano chiesto all'autista di aspettarmi. Ancora più pazzesco!! E stava per ripeterlo alla sosta di Fatima con una signora che era andata a comprare l'acqua ma, questa volta, è stato fermato. Quedto signore non può guidare un autobus perchè non è nè gentile nè responsabile dei suoi passeggeri!
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      Verified review
      Not as expected
      by Anonymous | 26 April4.38
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      Driver7.5Tidiness5Value for money2.5Comfortable ride2.5

      Bus driver was polite, no complaints with the driver.
      Bus was over 2 hrs late, the company only sends an email with a tracker and very little information. They promise a refund for more than 2 hrs delay but i still haven't heard back from them after trying to contact them. I almost missed the bus (along with other passengers) because we had no idea where to wait in the bus station as the bus was so late! The bus station's information centers were closed. We were trying to call the company and we had no information. The bus itself was okay, not too clean and the USB ports are only on the window side. No WiFi despite it being included on the ticket.
      Verified review
      EXTREMELY REVOLTANT
      by Victor | 29 July3.13
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      Driver2.5Tidiness2.5Value for money5Comfortable ride2.5

      Nothing
      I want to sign my maxim in front of your clients. I'm going in one by topics, because there were several factors that made me arrive here and warn me to quote other people not to fall into a terrible trip. 1- Bus arrives almost 2 hours late, employees are rude and don't understand and don't make an effort to understand English, Spanish or Portuguese, only Bulgarian. 2- As soon as you enter, you are in front of an oven and a chaos of disorganization, garbage and bad smells. 3- The bus without Wi-Fi, although it takes place in the seats, only has a power plug in the middle of the car, linked to an extension, that is, leave your cell phone there and hope it is not there. 4- Bathroom doesn't work and all the corners and holes of the car, serve to agglomerate the garbage of the millions of trips he has already made. 5- When making the essential stops, thank you for the bus, everyone is safe to get out and you soon come across an ibua all beaten up on the side and bumpers patched with tapes, an unsafe view of a 24h. 6- Crucial point and EXTREMELY REVOLTANT AND IN A JUDICIAL PROCEEDING, my wife and I came along the trip with some news from my trip with some names on the leg and arms, so we didn't suspect anything, until we saw the people next door scratching themselves too . take a flashlight and look at those fabrics that have never been washed, around a huge family of BEDBUGS clustered in every corner of the fabric, all those who collected blood they collected from their lives. To make matters worse, our lap bags with plague joints and full of passengers' blood. A SHAME, A CRIME OF HEALTH AND SHAME. I took pictures of everything, the body, the animals in the bag. I want a statement from the company and how they will respond to this crime, as I will go after my rights and end this "company".
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      Verified review
      Very un-polite driver and 1 hour late
      by Jack | 09 June3.13
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      Driver2.5Tidiness5Value for money2.5Comfortable ride2.5

      The driver for the second part of the trip was a basket case, threatening everyone to keep their masks on (not even to eat or drink anything) and that if he saw anyone without a mask on properly he would have the guardia civil take them off the bus. I realize that these are the current regulations in Spain, but the guy was absolutely vile. Apart from that the bus was a hour late and we missed our connection to Nerja and had to get a hotel in Malaga foe the night. Last time I use this company.
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