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      GetByBus reviews - Over 86419 company and 22205 bus station reviews

      Welcome to a dedicated space for collecting reviews and customer feedback on our extensive list of bus companies and bus stations at GetByBus. Whether you've travelled with a specific company and want to leave a review, or you are just browsing other people's feedback, this is a great starting point. Your review can help others make informed choices before travelling and can contribute to positive changes. We actively use client feedback to improve our services and motivate our partners to strive for excellence.

      How do we collect reviews?

      Every review is left by users who bought a ticket at GetByBus and have first-hand experience travelling with a specific bus company. Reviews on GetByBus are verified in two ways: customers either receive a “Leave a Review” email after using our service, or they manually submit a review. In the case of the latter, the ticket code is mandatory, and our team checks the authenticity of the code to verify the review.

      Read Recent Reviews

      Overall score for all reviews left on GetByBus

      7.8 (86419 Reviews)Leave a review
      Driver
      7.8
      Tidiness
      7.7
      Value for money
      7.5
      Comfortable ride
      7.2

      Reviews

      Verified reviews only
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      Stations (Multiple options available)
      User ratings
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      Verified review
      Disturbed and disgusted at Appennino
      by Anonymous | 23 June2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      I AM DISGUSTED!!! I was charged THREE times (a total of 150€!!!) for ONE shuttle after trying to correct the wrong date and the company REFUSES to return any money saying (a direct quote from Alessandro at Appennino): “Having made the tickets incorrectly, the amount was withheld as a penalty.” Not only that but the driver yelled at me and my family, called a friend on speaker phone (who spoke some English) and he accused us of COMMITTING FRAUD!!! When we tried to explain he told me to ‘shut up’ several times & that he was GOING TO CALL THE POLICE!!! It was so disturbing! It really upset my daughter as she’s never experienced someone yelling like that. PLEASE don’t use this company - there are MANY great companies out there but this is NOT one of them.
      Read more
      Verified review
      Covid
      by Anonymous | 26 April2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Nada. Muy mala atención al cliente
      No me devolvieron el dinero por cancelación de vuelo por coronavirus, a pesar de que ese viaje no se realizaría dado que Italia estaba cerrado por causa de covid. Una vergüenza de empresa
      Verified review
      by Anonymous | 02 January7.5
      -
      Driver7.5Tidiness5Value for money7.5Comfortable ride10

      la velocità del bus più una guida molto sicura eccellente
      Verified review
      by Silvia | 13 April8.75
      -
      Driver10Tidiness10Value for money7.5Comfortable ride7.5
      Verified review
      by Silvia | 13 April9.38
      -
      Driver10Tidiness10Value for money7.5Comfortable ride10
      Verified review
      Vollkommen zufrieden!
      by Silvio | 13 April9.38
      -
      Driver10Tidiness10Value for money7.5Comfortable ride10

      Sowohl Hin- als auch Rückfahrt des Shuttle-Busses waren pünktlich. Die Busse sauber, bequem und das Bordpersonal nett.
      Es gibt eigentlich keine Kritikpunkte.
      Verified review
      Not so comfortable but affordable
      by Anonymous | 31 October7.5
      -
      Driver5Tidiness10Value for money7.5Comfortable ride7.5

      The bus was good and clean, not so comfortable and the driver didn't speak english, but we arrived on time and it was cheaper than taking the taxi so i would still recommend.
      The driver didn't speak english.
      Verified review
      by Laura | 08 February8.13
      -
      Driver10Tidiness7.5Value for money10Comfortable ride5
      Verified review
      The shuttle never reached its final destination because the highway was closed.
      by Luiza | 27 February3.75
      -
      Driver5Tidiness5Value for money2.5Comfortable ride2.5

      Shuttle was 40 minutes late and never reached my destination causing me to lose my flight
      Verified review
      by Asmaa | 27 February7.5
      -
      Driver7.5Tidiness7.5Value for money5Comfortable ride10

      La ponctualité et le confort
      Verified review
      by MIGUEL | 27 February10
      -
      Driver10Tidiness10Value for money10Comfortable ride10
      Verified review
      It was punctual and nice. Well organized.
      by Juan | 27 February10
      -
      Driver10Tidiness10Value for money10Comfortable ride10

      I like everything.
      Verified review
      by Teddy | 27 February8.75
      -
      Driver10Tidiness10Value for money7.5Comfortable ride7.5

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