GetByBus avis - Plus de 86640 avis sur la compagnie et 22401 avis sur la les gares routières

I want to share my terrible experience from itabus so as not that people do not suffer from similar bad experience. I bought a ticket from Italy to Rome on 31 May 2024. I choose the 7:15pm bus ticket from trainline app because it was cheap and suitable to my trip schedule. I went the bus terminal, but the bus didn't come on time. I realised the bus was delayed by about 1 hour by help of another Itabus driver. I waited for another 1hour but the bus didn't appear. I only realised the bus was delayed again for more than 1 hour. The bus was delayed more than 2 hours in total. I decided to take another train to go back before 12 am for safety reason. Of course, I read the notification that the ticket I bought was not refundable. I understood the ticket is not refundable when customers want to cancell or change the bus by their reason. It was not by my cause for not riding their bus. Next day I ask for refund of the ticket and sent complaint by internet. But they replied to me they cannot do refund by some regulation. I think the rule should be reasonable and fair. ITAbus was not reasonable at all. They did not meet their time table and delayed more than 2 hours, but instead they said they did not do anything wrong. I didn't want to argue for refund with this unreasonable and unfair company. However, I want to share my experience with many other people. I wish they do not be a victim like me.
The bus was not serviced on time and delayed for more than 2hours. But no refund.

Nulla !
Più che un viaggio di “piacere” è stato di puro TERRORE poiché il conducente ed il referente ha erogato a bordo un servizio pessimo chiamasi Camorristico per l’atteggiamento aggressivo ,lesivo e minatorio inveendo contro un gruppo di tre ragazzi che desideravano gentilezza e disponibilità ed anche un briciolo di “comfort “ . Se dovessi consigliare la codesta compagnia ? Preferirei tace e sceglierne un altra anche con un prezzo nettamente superiore ! Pessimo la pulizia , comunicazione e il servizio offerto poiché sprovvisti di denaro per effettuare saldo autostradale e carburante . Hanno arrecato un disagio terrorizzante! Cordiali Saluti M.M