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Frequently asked questions

Why do I have to enter an Id number when I buy the ticket?

Your id number is required in case the bus driver or a bus inspector requires proof of your identity as the holder of the ticket. NOTE: The bus driver or bus inspector is entitled to deny you your right of travel if you can not provide Identification as specified on the ticket.

Why do I have to enter my E-mail Address?

In the event that a bus departure is cancelled, we need your e-mail address to be able to inform you about the cancellation and alternative travel options. Any concerns? Please read our Privacy policy.

Why do I have to print my ticket?

Currently, bus companies only accept printed tickets; you need to carry the ticket with you during the bus ride.

Why can I not buy a ticket for some routes?

Although we are constantly expanding our offer and improving the ease of usage for both travellers and bus companies, not all bus companies are currently interested in selling their tickets online.

Is it safe to buy a ticket on getbybus.com?

Safety of the buying process is something we take very seriously; the merchants we work with for the processing of payments are experienced and known for their high security standards.

Can I re-book my ticket?

Yes you may rebook your ticket up to 24 hours before the departure time stated on your original ticket; to rebook your ticket please read our rebooking policy and Instructions here.

Can I cancel my bus ticket before travel?

Yes, you can cancel your ticket up to 48 hours before the departure time stated on the purchased ticket, for refund we charge a service fee of 20% (MAX. 100 Kn) per ticket.

Are there any online booking fees?

We charge a booking fee of min. 5 HRK or 5% per ticket.

Are there any other fees I have to pay?

At the larger bus stations you might have to pay a bus station fee; prices may vary, but usually they go around 5-10 Kuna (0.65-1.30 Euro). If you have some luggage to place in the hold, you will have to pay a fee to the bus driver, for a regular suitcase on a national bus line the price is about 5-10 Kuna (0.65-1.30 Euro).

Why are the amounts in Croatian Kuna HRK?

For the sale of bus tickets in Croatia, it is required by law that the prices are displayed in Kuna. If you hover over the price you will see the adequate amount displayed in other currencies as well.

Is it cheaper to buy tickets on GetByBus.com?

In most cases ticket prices are the same as at the bus station; however, from time to time we have exclusive offers for getbybus.com customers.

What do I do if my bus is cancelled?

If your bus is cancelled, we will contact you with further instructions via the e-mail address you provided us with when you created an account on getbybus.com, so please make sure that you enter the correct e-mail address.

What if the bus line is cancelled or rescheduled by the bus company?

Whilst every effort has been made to ensure that the information on this site is as accurate as possible,GetByBus.com as the Mediator is in no way liable to its customers for possible delays or bus departure cancellations of particular Carriers. You can contact us via email and we will provide you with instructions of alternative bus lines.

Can I reserve a seat on the bus?

A purchased ticket also means a reserved seat on the bus. Currently, it is not possible to choose a numbered seat but we are working on it.

Can I bring my pet on the bus?

Generally, the answer is no. If a specific carrier allows you to bring a pet on the bus, you will see a PET icon next to the bus company name.

Can I bring my bicycle on the bus?

No, at least not in the high season, July and August, while it is possible to bring a bike during the rest of the year, but under certain circumstances. To confirm this, you have to contact us with your request at least 48 hours prior to the bus departure, and then we will clarify whether it is possible to bring a bike and under which conditions.

We are travelling as a group; are there any discounts?

No, there is no group discount, but if you wish to travel with the same bus, we can check the availability of specific departures, so please feel free to contact us

Tickets purchased via partners - what does this mean?

For all bus tickets purchased via our Partners (specification below), General conditions stated on their pages apply. Get By ApS., as a Mediator in finding departures on its partners' pages, is in no way liable to Buyers for potential cancellations or departure modifications on purchased tickets by the Buyers themselves, as well as for cancellations, bus delays or potential bus schedule errors made by the Partner. Therefore, we cannot be held liable for any damage caused by using our web page as a connection between You (the Buyer) and our Partners who offer the desired route which was not available in our offer.
Specification: routes with a blue button which says BUY TICKET are routes sold directly through our sale system; our General Terms and Conditions apply to those routes.
Routes with an orange button saying BUY FROM PARTNER are routes sold through our Partners' sale system; our Partners' General Terms and Conditions apply to those routes.


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