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On August 22, 2023, I traveled with the Bus4You company between Stockholm and Oslo. However, my satisfaction was greatly diminished due to the behavior of the last driver. While the journey itself was comfortable, the driver's attitude had a negative impact on our experience. During boarding, the first driver did not communicate seat numbers, which led us to take the seats indicated on our tickets. As we approached the last station, a couple approached us, stating that they had also booked the same seats. The driver had to intervene to check our tickets and asked us to change seats without a clear explanation. His tone was condescending and impolite, giving the impression that we had deliberately chosen those seats. I'm not certain if there was overbooking or seat reassignment on this trip, but the behavior of the last driver left an unpleasant impression of our experience with Bus4You.
I'd like to note that I'm not aware of the laws in Sweden or Norway regarding the use of hands-free kits while driving. However, seeing the driver talking on the phone using an earpiece was concerning, as it could affect their concentration and potentially lead to a serious accident.