City landscape

Ouibus

Company details

Ouibus

38 rue de Seine, 94400

Contact information

Number of routes

174

Number of buses

N/A

Average ratings ( Based on 8 reviews )
7.50 / 10
LondonParis
“Bus was 3 hrs late, missed the last shuttle, ended up arriving at 2pm instead of 9 am, screwed up our tour bookings. No compensation or help offered. Driver only spoke french, making things a little difficult with trying to communicate wth was going on.”
By tanya 22.10.2018. 22:02
Driver
Tidiness
Value for money
Comfortable ride
5
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ParisLondon
“Way better than the others”
By Bastien 06.09.2018. 10:24
Driver
Tidiness
Value for money
Comfortable ride
10
- organisation (have a seat assigned, driver explanations) - don't need to be there 1hour before (yes Eurolines does that) - Customer Service is great - large space for legs (I'm tall and love that)
- sometimes the buses are a bit old, that's too bad. Replace with the modern ones!
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RennesParis
“random stops, bad customer service”
By Anonymous 24.08.2018. 19:37
Driver
Tidiness
Value for money
Comfortable ride
4.38
it was clean and everything worked.
As I've read, seemingly I'm not alone who've had problems with Ouibus. First off, the bus driver couldn't speak a single word other than French whilst at least half of the passengers were foreign, and thus had no clue what was going on or what stop would be next. Secondly, and most importantly, we stopped next to the freeway for 30 minutes and when the arrival time was almost due, i asked the driver if the destination (Paris) was close and if we were going to make it. He basically showed me his watch and just sort of pointed and hinted to the fact that we were going to be 45minutes late. Eventually, this turned out to be more than one hour(!) late. Which made me late for my next connection, costing me 70 euros in tickets, also forcing me to wait in a open bus station for 4 hours at night. I understand that buses have delays due to traffic jams or construction, though none of that was the case during my travel. I am also concerned with the lack of understanding I received from the bus driver. I don't know if he was working alone or merely misunderstood my request, but I felt he acted very unprofessionally.
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ChamonixGeneva (Airport)
“This was the worst experience I had with a bus company”
By Litsa 22.08.2018. 11:26
Driver
Tidiness
Value for money
Comfortable ride
4.38
bus seat
By far, the WORST experience I ever had with a bus company. The actual bus is ok, internet not working of course, but you pretty much get the same bus with every company out there. The problem with them is the non-existent customer service. I forgot my jacket on the bus in July 2018, in an empty bus and realised it literally 5 minutes after I got off the bus. So the jacket was still there if only they could offer what other company's do; a phone number to call! Of course, there is no phone number and there is no email. Only a form you can complete online, a form that none will read and only give you the impression that "we are working on it". I complete it, I completed another one a week later and of course, none ever replied! I even twitted them but I again they said "complete the form". I completed a complaints form, that is only out there to make you feel better because, guess what, none ever gets back to you! This company is a joke, more expensive than others and definitely a very bad experience. Do not book with them!
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Geneva (Airport)Chambery
By Pauline 16.04.2018. 14:59
Driver
Tidiness
Value for money
Comfortable ride
8.75
Passenger assistant spoke English, ensured we took the correct bus. Funny, pleasant guy.
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Marseille (Airport)Montpellier
“better than expected”
By Anonymous 15.04.2018. 13:06
Driver
Tidiness
Value for money
Comfortable ride
10
comfortable seats, spacious
the bus was 20 minutes late
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MilanParis
“Bus ride was OK”
By John 20.01.2018. 17:25
Driver
Tidiness
Value for money
Comfortable ride
10
Nothing
Nothing
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MilanParis
By Peter 16.01.2018. 14:28
Driver
Tidiness
Value for money
Comfortable ride
7.5
Driver had the heater on, so it was actually possible to get some sleep
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1

About

Ouibus is a subsidiary of French state railways operating coach services in Europe since 2012. Ouibus serves more than 300 destinations including the Netherlands, Spain, Belgium, Italy, Portugal, Germany, the UK...

The Ouibus fleet consists of 46 coaches all of which have WiFi, plug sockets, USB ports, onboard toilets and spaces for disabled passengers.  

Some of the most popular destinations they serve include Lille – Paris, Reims – Paris, Montpellier – Barcelona, Nimes – Barcelona, Paris – Bruges, Bordeaux – Bilbao, Milan – Caserta and many more.


You can pay your tickets using credit cards