City landscape

Fils

Company details

Fils

Kamik 28, 52100

Contact information

+385 52 383 000

fils@fils.hr

Number of routes

0

Number of buses

N/A

Average ratings ( Based on 604 reviews for this company )
8 / 10
Verified reviews only
Venice - MestrePula
“Did not show up and terrible service afterwards”
Verified review
By Bram 27.08.2020. 15:18
Driver
Tidiness
Value for money
Comfortable ride
2.5
Unfortunately it's impossible to give a lower rating which they would DEFINITELY deserve. The basic story is that the bus I bought a ticket for never showed up, causing me to have to buy a train ticket and a taxi to get to my destination on time (from Venice, Tronchetto to Pula bus station). The lady in charge, Tanja Simenik, does not let you finish your sentence over the phone and operates from the belief that when you scream louder and continuously repeat the same thing over and over without clarification, you will eventually scare people of. A Croatian friend of mine who is one of the most understanding and nicest people I know had the unfortunate opportunity to experience this is in his native tongue as well. Some of her reasoning includes: - She tried to argue that instead of showing up at the right place at the right time, I should have called them (which I did, no answer)... - I should try to get money back from insurance (which insurance?) - I should know exactly how everything works when trying to get my money back and if I'm not allowed to ask for any clarification - Covid gives FILS a carte blanche to work in a different way - I should have called a different number than is given on their website (which I could not possibly have known) I've emailed her and several times and she believes that she should have two weeks to respond to every email (which apparently is still not enough time...). I'm still waiting for my money back but I'm not hopeful. They are the only ones operating a bus from Venice to Pula, however I don't wish this experience on anyone. Try to get to Koper (Slovenia) or something and take a Flixbus, since at least they are professional enough not to blame covid for their own shortcomings. Conclusion: do not sponsor these people by using their service! They should have gone bankrupt a long time ago
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PulaTrieste
Verified review
By Anonymous 11.08.2020. 20:11
Driver
Tidiness
Value for money
Comfortable ride
10
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TriesteRovinj
Verified review
By Anonymous 09.08.2020. 15:10
Driver
Tidiness
Value for money
Comfortable ride
7.5
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RovinjBelgrade
Verified review
By Marijan 18.02.2020. 12:25
Driver
Tidiness
Value for money
Comfortable ride
6.25
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About

The company Fils d.o.o is based in Banjole, just outside of Pula. Fils operates scheduled bus lines between Pula and Venice, Pula and Zagreb as well as Pula and Belgrade just to mention a few. Additionally the company is the operator of the airport shuttle from the Pula airport to Pula, Rovinj, Porec, Novigrad and Umag.

Other business areas of Fils include pre booked transfers, as well as bus rental for tourist groups travelling to and from the Pula area.

How to recognize the buses from Fils? 

Unfortunately the buses from Fils are not in a unified colour, so the only way to recognize the bus is to look for the Fils name, which is visible on the front, the side and on the back of their vehicles.


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