Depart from
    Travel to
      Departing on
      Returning on
      Passengers
      Privacy settings

      GetByBus reviews - Over 85841 carrier and 21678 bus station reviews

      Welcome to a dedicated space for collecting reviews and customer feedback on our extensive list of bus companies and bus stations at GetByBus. Whether you've travelled with a specific carrier and want to leave a review, or you are just browsing other people's feedback, this is a great starting point. Your review can help others make informed choices before travelling and can contribute to positive changes. We actively use client feedback to improve our services and motivate our partners to strive for excellence.

      How do we collect reviews?

      Every review is left by users who purchased a ticket at GetByBus and have first-hand experience travelling with a specific bus company. Reviews on GetByBus are verified in two ways: customers either receive a “Leave a Review” email after using our service, or they manually submit a review. In the case of the latter, the ticket code is mandatory, and our team checks the authenticity of the code to verify the review.


      Read Recent Reviews

      Overall score for all reviews left on GetByBus

      7.6 (85841 Reviews)Leave a review

      Driver
      7.8
      Tidiness
      7.7
      Value for money
      7.5
      Comfortable ride
      7.2

      Reviews

      Verified reviews only

      Company
      Language (Multiple options available)
      Select language of review
      Stations (Multiple options available)
      User ratings
      48%
      25%
      14%
      12%
      0%
      Multi-tag filter
      You have 3 active filters
      Verified review
      Very bad experience for type on VIP bus. The driver smoking, take a call and drive very slow
      by Anonymous | 15 October5.63
      -
      Driver2.5Tidiness7.5Value for money10Comfortable ride2.5

      Just the WIFI
      The driver and all the crew that smoking in the bus a while driving, take a phone call, very slow drive. Stop so many time Very bad experience for type of VIP bus
      Verified review
      by Anonymous | 15 October7.5
      Accessibility7.5Infrastructure7.5Signage7.5Safety7.5

      WC
      To many stops even not in the rest area
      Verified review
      Never again
      by Anonymous | 20 April2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Quite nothing
      We were 3 hourse late. The driver doesn’t speack a word of english, so we can’t comunicate or ask them where we were. Conditionate air too high
      Verified review
      Don't use this company
      by Martin | 19 March3.75
      -
      Driver2.5Tidiness5Value for money5Comfortable ride2.5

      11 hours trip, okay, we waited 1 hour on the Turkish-Bulgarian border. In the bus it was too hot. Driver also decided to stop 2 times to smoke but this was not enough for him. Alongside the Turkish oriental music we were made to listen through the whole trip, we were also surprised from the cigarette smoke. Yes, the second driver lit his cigarette two times. He couldn't wait for the next stop. Do you recognise yourself, driver? If, not still, it was the one missing 4 front teeth. Not to mention, none of the 3 Arda Tur drivers/employees knew any other language than Turkish.
      Verified review
      Bad, Disgusting
      by Taras | 19 October2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Terrible bus, chargers don't work, old and dirty, 12 hours of hell. Will ask for refund.
      Terrible bus, chargers don't work, old and dirty, will be 12 hours of hell ride. I booked bus 2+1 but arrived different bus. My seat was occupied and they changed ticket. Driver was rude. Will ask for refund. Same price much better busses.
      Verified review
      No bus at all. Scam
      by Daniel | 19 October2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      Ticket was really cheap. Money ended up stolen
      I arrived 30 minutes prior to scheduled departure. No bus waited for me. At departure time I started to worry, calling every number on my ticket and their website. No response. I waited for two and a half hours on freezing cold and then left. Lost plane tickets! and my trip was ruined. No email response to my situation and I plan to go to the police
      Verified review
      позорное отношение к детям, женщинам и животным! Живодеры!
      by Светлана | 24 May2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      НИЧЕГО! Варвары из пещеры первобытнообщинного строя
      Всем людям добрый день! Но представителей автобусной международной компании Арда тур – я не могу назвать не то чтобы добрыми людьми, я их не могу назвать просто даже людьми. Я с ребенком 11 лет и собакой – весом 2 кг – йоркширский терьер пыталась переехать ночным рейсом из Стамбула в Софию. Билеты покупала предварительно через интернет, также я писала администрации о возможности переезда с маленькой собакой. Отказа от Арда тур не было! В ночь выезда с 20 мая я приехала на посадку. 1. Посадка шла не по расписанию. Автобус опоздал с выездом на 1,5 часа. (это тоже характеризует компанию, как некомпетентную. 2. Когда представитель Арда тур увидел нас с собакой – он сказал, что собака идет в багажное отделение. я сказала, что маленькие собаки не выдерживают поездок и у них отказывает сердце и они умирают. также я сказала, что огромные чемоданы, которые не привязаны в багажном отделении просто могут убить собаку. представитель сказал, что ему все равно что будет с собакой и с нами всеми – главное что ПОЛИТИКА компании не пускать в салон собак (даже крошечных) и даже в переноске. Далее 1,5 часа – три представителя компании то запихивали нас внутрь салона, то выгоняли из салона и в итоге они нас выгнали. Это было откровенное издевательство надо мной и моим 11 летним ребенком и даже над собакой, которая все очень тонко чувствует и она тряслась от ужаса – что с ней будет. Денег они естественно нам не вернули и более того им было абсолютно наплевать куда денусь я среди ночи с 11 летним ребенком багажом и маленькой испуганной собакой. Я везде напишу где только можно – о том, что это не компания - это первобытнообщинная деревня и фирма живодеров времен инквизиции.
      Read more
      Verified review
      Worse experience ever!
      by Vanessa | 08 January2.5
      -
      Driver2.5Tidiness2.5Value for money2.5Comfortable ride2.5

      No wifi, no restroom, very loud buses with bus driver smoking by the window every five minutes, I ask to change seat and was ignored the person next to me caughed loudly for five hours straight and the staff just laughed and even allowed them to move in the back when they ask in last hour of the trip

      You can pay for your tickets using credit cards

      GetByAps twitter twitterX linkedin instagram facebook pinterest tiktok youTubePlay fax dinersCard maestroCard mastercard safety group faq printer mTicketQr arrowIcon iconChevronDown thumbsUp exclamationCircle download directions clock calendarCheck accommodation mailAlert questionCircleFull gpsIcon locationMark ferryIcon busIcon star locationPin phone email signpost unesco starFull verifiedBadge star ticketsIco reviewsIco guidesIco newsIco sightPin globe ticket flexCancelIcon