GetByBus reviews - Over 86419 carrier and 22205 coach station reviews

We are Sandra and Victor , we arrived at the Asane bus terminal at 10 to 5 pm (10 minutes before 5 in the evening) and we for our surprise saw the bus driver to Stryn leaving the terminal. Our bus tickets said the time for departure from Asane bus terminal was at 5:04 pm. But the bus driver, just left without us being 10 to 5 pm. (14 minutes before departure time in our tickets!) Can someone explain me, how is this possible? I have three proofs 1. Our bus tickets saying 5:04 pm Bergen-Stryn. 2. A photo of me taken at the bus stop O in Asane terminal (Bergen) as a price I was there at 5:04 and no bus was there. Another taken 10 minutes before at 4:50. When bus was actually driving away without us!!!! In front of our eyes. 3. An email confirmation of the schedule from your company. That says time departure 5:04 pm. With all these proofs I wait that you can provide me a solution. Not only this, they replied saying I was at the wrong departure spot (since it departures from platform G) well, it is NOT true cause the day after we took exactly the same bus and it was departing from platform O, exactly the same platform where we were waiting the day before. They don’t want to give us back our ticket money, so they try to make us believe we were at the wrong spot. We have proofs of this too.
I don’t like the treat and how they are not taking the responsabitity to give us back the money from (at least) the tickets, since it was entirely their fault to communicate us wrong the time of departure. Also, even if we were at the “wrong” platform as they said, which in that day and the following day was O (as was saying on the screens of the station and by the information drivers themselves, since we had to ask) they should have been departing at 5:04 pm and Not at 4:50 pm. As they did, Third and lastly, they did NOT wait for us as the company says they do (for 1 or 2 minutes) if they have the names of the people who have purchased. That is Simply NOT TRUE cause we saw them leaving right before our eyes) and yes, from platform O. As they did the next day, that we were waiting at the same O platform. The only one that provides time and that gives the info of the bus direction. To Olden (Stryn) express buss. Lastly, we had to pay an EXTRA night accommodation in Bergen last minute because of them. So they should take entire responsibility.