GetByBus reviews - Over 86353 carrier and 22143 coach station reviews

It didn´t show up, how could I possible like anything???
After more than twenty hours flying from the US to Venice, my girlfriend and I had a bus ticket to go from Venice Airport to the town of Cortina de Ampezzo. I received a message informing that the bus was cancelled and some minutes later, I received another message informing that the bus was simply delayed. I called Flixbus and their agent confirmed that it was delayed. Same thing appeared in the tracking section of Flixbus website. After a tiring couple of hours waiting, there was no sign of any arriving bus. The office did not reply to our numerous phone calls as it was not office time anymore. It was much later than the delayed arrival time that appeared on the website. Finally, an Italian customer managed to contact a local agent in Italian and informed us that the bus got finally cancelled. It was already night and still, the information on the website showed that the bus was delayed. Should I still be waiting? As we had to arrive to Cortina de Ampezo urgently, we decided to take a taxi and it was obviously very EXPENSIVE. It was the only way to get there at that time as there wasn´t any other bus available. I have sent Flixbus several emails informing and complaining about this situation and THEY NEVER REPLIED. I have spent a good amount of money on INTERNATIONAL calls to Flixbus, but NEVER GOT HELPED. It has been now one month and half since then, and STILL WAITING FOR compensation or at least, APOLOGIES. I WILL NEVER RECOMMEND THIS UNPROFESSIONAL COMPANY. TERRIBLE. They really deserve some sort of CONDEMNATION.