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      GetByBus reviews - Over 86347 carrier and 22137 coach station reviews

      Welcome to a dedicated space for collecting reviews and customer feedback on our extensive list of bus companies and bus stations at GetByBus. Whether you've travelled with a specific carrier and want to leave a review, or you are just browsing other people's feedback, this is a great starting point. Your review can help others make informed choices before travelling and can contribute to positive changes. We actively use client feedback to improve our services and motivate our partners to strive for excellence.

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      Every review is left by users who bought a ticket at GetByBus and have first-hand experience travelling with a specific bus company. Reviews on GetByBus are verified in two ways: customers either receive a “Leave a Review” email after using our service, or they manually submit a review. In the case of the latter, the ticket code is mandatory, and our team checks the authenticity of the code to verify the review.


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      Overall score for all reviews left on GetByBus

      7.8 (86347 Reviews)Leave a review

      Driver
      7.8
      Tidiness
      7.7
      Value for money
      7.5
      Comfortable ride
      7.2

      Reviews

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      Verified review
      Thieving drivers and stench
      by Anonymous | 24 July2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5

      Nothing
      First of all, the smell! Quite frankly, it's hard to stand the stench throughout the trip, and it even makes some travelers vomit. But if that's all it was During one of the many breaks at around 9am, the driver was very insistent that everyone get off the bus, and even went so far as to wake up those who were asleep by shouting at them. We find this bizarre and once outside we see that they're locking the bus and starting to pull the shutters. I get closer and see through the window that they're searching passengers' bags on top of the seats. The driver sees me, insults me and continues to close the shutters even tighter. So I warn the other passengers who are about to knock and insist that the bus be reopened. It takes several minutes for them to put all the bags back. Finally, on checking our belongings, nothing was missing, because they had put everything back. Please note that the mention of the presence of an electrical socket as stipulated on the ticket is fraudulent. In fact, there's only a single power strip on the toilet with 6 charging points for around forty passengers. We also made a short stop on the emergency lane when the drivers couldn't find their way. Finally, we stopped in a wasteland in Chambéry so that the driver could drop off an orange bag containing I don't know what on this abandoned plot of land. When we asked him why we had stopped there, he answered in Bulgarian only with annoyance. In short, simply run away from this horrible place, the low prices aren't worth it for everything you have to put up with on this horrible journey.
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      Verified review
      Share my terrible ITABUS experience
      by Anonymous | 07 June2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5

      I want to share my terrible experience from itabus so as not that people do not suffer from similar bad experience. I bought a ticket from Italy to Rome on 31 May 2024. I choose the 7:15pm bus ticket from trainline app because it was cheap and suitable to my trip schedule. I went the bus terminal, but the bus didn't come on time. I realised the bus was delayed by about 1 hour by help of another Itabus driver. I waited for another 1hour but the bus didn't appear. I only realised the bus was delayed again for more than 1 hour. The bus was delayed more than 2 hours in total. I decided to take another train to go back before 12 am for safety reason. Of course, I read the notification that the ticket I bought was not refundable. I understood the ticket is not refundable when customers want to cancell or change the bus by their reason. It was not by my cause for not riding their bus. Next day I ask for refund of the ticket and sent complaint by internet. But they replied to me they cannot do refund by some regulation. I think the rule should be reasonable and fair. ITAbus was not reasonable at all. They did not meet their time table and delayed more than 2 hours, but instead they said they did not do anything wrong. I didn't want to argue for refund with this unreasonable and unfair company. However, I want to share my experience with many other people. I wish they do not be a victim like me.
      The bus was not serviced on time and delayed for more than 2hours. But no refund.
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      Verified review
      À fuir
      by Anonymous | 20 December2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5

      Je suis arrivée en avance, le chauffeur n’a même pas regardé mon billet ni mes papiers d’identité. Il ne m’a pas dit si ce bus allait à Lyon. L’intérieur était hyper détérioré et sale. Cela puait, personne ne parlait ni anglais ni français ni italien, je suis donc rester quelques heures ne sachant pas où j’allais. Nous sommes arrivés avec 1h de retard car le bus n’arrivait pas à se repérer dans Lyon (les chauffeurs ont trouvé cela judicieux de faire des demis tours au milieu de la route). Lors d’une pause j’ai demandé au chauffeur si on arrivait bien à 13h30 car j’avais une correspondance et il m’a dit qu’il ne savait pas que l’on verrait. C’était la première et dernière fois que je prenais cette compagnie.
      Verified review
      ITABUS 2205
      by John’s | 20 November2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5

      Nulla !
      Più che un viaggio di “piacere” è stato di puro TERRORE poiché il conducente ed il referente ha erogato a bordo un servizio pessimo chiamasi Camorristico per l’atteggiamento aggressivo ,lesivo e minatorio inveendo contro un gruppo di tre ragazzi che desideravano gentilezza e disponibilità ed anche un briciolo di “comfort “ . Se dovessi consigliare la codesta compagnia ? Preferirei tace e sceglierne un altra anche con un prezzo nettamente superiore ! Pessimo la pulizia , comunicazione e il servizio offerto poiché sprovvisti di denaro per effettuare saldo autostradale e carburante . Hanno arrecato un disagio terrorizzante! Cordiali Saluti M.M
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      Verified review
      Refund never received
      by Yassmin | 02 September2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5

      Nothing
      I requested a refund on time for a trip that I would no longer be able to do, they promised me they would reimburse me but after weeks I never received any money and they no longer respond to emails. Never again
      Verified review
      57201
      by Salvatore | 05 August10
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      Voznik10Urejenost10Vrednost za denar10Udobna vožnja10

      Io e la mia fidanzata abbiamo viaggiato con Christian da Losanna a Milano. È stato un viaggio super confortevole, guida perfetta e molto sicura. L’autista Cristian oltre a essere di una professionalità impeccabile, ha mostrato sicurezza e una simpatia unica. Spero di incontrarlo al prossimo viaggio, veramente il miglior autista che abbia mai incontrato.
      Verified review
      Florence to Milano
      by Lucija | 30 July3.13
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      Voznik2.5Urejenost5Vrednost za denar2.5Udobna vožnja2.5

      Travelled from Florence to Milano (Lampugnano): the bus arrived 50mins late, not because of any external factors (traffic, weather, etc.) but because the bus driver decided to make a stop on some random gas station. Mind you, this happened after travelling for only an hour. The stop was supposed to last 10mins, but the driver didn't appear for another 20mins, so at the end it was almost 30mins where the passengers didn't know what was happening. Very irresponsible.
      Verified review
      Le chauffeur qui m'a sauvé la vie
      by Begaj | 29 July9.38
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      Voznik10Urejenost10Vrednost za denar7.5Udobna vožnja10

      Scusate il mio italiano. Ho viaggiato la notte tra la domenica è il lunedì notte da Milano per Lausanne con Christian della Morandi. Durante il viaggio, ho iniziato a sentirmi male, dolori tremendi e vomito. Ho avvisato il conducente che prontamente ha fermato il bus e mi ha prestato soccorso reggendomi la testa e aiutandomi con dell’acqua. Christian è una persona molto disponibile e brava. Lui ha capito subito che stavo avendo delle coliche renali e mi ha prestato soccorso. Al mio arrivo a Lausanne ho trovato un’ambulanza che mi aspettava, chiamata da lui. Lo vorrei ringraziare di cuore per il suo aiuto e la sua professionalità. Graziee…
      Verified review
      Un super viaggio!
      by Annalisa | 27 July10
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      Voznik10Urejenost10Vrednost za denar10Udobna vožnja10

      La professionalità, la simpatia e la vitalità dell'autista Christian ( unico! ) che ha una guida splendida e una grande affabilità con i suoi passeggeri:) il viaggio è stato confortevole e leggero, l'alba dal bus è stata magnifica sorpresa!
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      Verified review
      Puzza allucinante
      by Anonymous | 23 July3.75
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      Voznik2.5Urejenost5Vrednost za denar5Udobna vožnja2.5

      Abbiamo viaggiato il 23 luglio ol pullman delle 15:30 da Sulmona. Che dire, abbiamo viaggiato con una puzza nauseabonda che proveniva dal bagno. Assolutamente non tollerabile
      Verified review
      Non è mai arrivato
      by Anonymous | 19 May2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5

      Nulla
      Terrificante. €70 di biglietto, partenza alle 6. Alle 5.30 avvisano del ritardo di 1.30h, alle 11 l’autobus era ancora un miraggio. Non penso sia mai arrivato :)
      Verified review
      Driver was horrible & no toilet for a 6 hour journey
      by Clive | 03 May3.75
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      Voznik2.5Urejenost5Vrednost za denar2.5Udobna vožnja5

      Nothing I’d take any other bus company than this
      Everything especially the driver a total stronzo
      Verified review
      Punaises de lit dans les sièges
      by Anonymous | 02 February2.5
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      Voznik2.5Urejenost2.5Vrednost za denar2.5Udobna vožnja2.5Točnost5Urejenost2.5Udobna vožnja5

      Au moins, le voyage était à l'heure. 12 heures de bus de nuit. Le bus a fait des pauses tout au long de la nuit et à des heures improbables. Impossible de dormir. Les contrôles de police française et suisse ont duré plus de 40 minutes chacun. Conseille? Payez un peu plus mais prenez le train
      J'ai été mordue par des punaises pendant le voyage. J'ai d'énormes boutons sur les mains, les chevilles et le dos.
      Verified review
      A pior viagem que fiz de ônibus nota 3
      by Oliveira | 09 December4.38
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      Voznik2.5Urejenost2.5Vrednost za denar10Udobna vožnja2.5Točnost2.5Urejenost2.5Udobna vožnja2.5

      A única coisa boa depois de ver e vivido esse orror e que eles por watzap te dar sempre atenção.te responde sempre é super bem só isso foi positivo o resto só merda
      Bom dia na verdade eu amo viajar de ônibus e tb pk não vou de avião pk dói meu ouvidos
      Verified review
      by Anonymous | 14 October10
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      Voznik10Urejenost10Vrednost za denar10Udobna vožnja10
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