City landscape

Fils

Detaily společnosti

Fils

Kamik 28, 52100

Kontaktní údaje

+385 52 383 000

fils@fils.hr

Počet autobusových linek

0

Počet autobusů

N/A

Průměrné hodnocení ( Založeno na 604 recenzí této společnosti )
8 / 10
Verified reviews only
Benátky - MestrePula
“Did not show up and terrible service afterwards”
Verified review
Uživatele Bram 27.08.2020. 15:18
Řidič
Čistota
Hodnota za peníze
Pohodlnost jízdy
2.5
Unfortunately it's impossible to give a lower rating which they would DEFINITELY deserve. The basic story is that the bus I bought a ticket for never showed up, causing me to have to buy a train ticket and a taxi to get to my destination on time (from Venice, Tronchetto to Pula bus station). The lady in charge, Tanja Simenik, does not let you finish your sentence over the phone and operates from the belief that when you scream louder and continuously repeat the same thing over and over without clarification, you will eventually scare people of. A Croatian friend of mine who is one of the most understanding and nicest people I know had the unfortunate opportunity to experience this is in his native tongue as well. Some of her reasoning includes: - She tried to argue that instead of showing up at the right place at the right time, I should have called them (which I did, no answer)... - I should try to get money back from insurance (which insurance?) - I should know exactly how everything works when trying to get my money back and if I'm not allowed to ask for any clarification - Covid gives FILS a carte blanche to work in a different way - I should have called a different number than is given on their website (which I could not possibly have known) I've emailed her and several times and she believes that she should have two weeks to respond to every email (which apparently is still not enough time...). I'm still waiting for my money back but I'm not hopeful. They are the only ones operating a bus from Venice to Pula, however I don't wish this experience on anyone. Try to get to Koper (Slovenia) or something and take a Flixbus, since at least they are professional enough not to blame covid for their own shortcomings. Conclusion: do not sponsor these people by using their service! They should have gone bankrupt a long time ago
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PulaTerst
Verified review
Uživatele Anonymous 11.08.2020. 20:11
Řidič
Čistota
Hodnota za peníze
Pohodlnost jízdy
10
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TerstRovinj
Verified review
Uživatele Anonymous 09.08.2020. 15:10
Řidič
Čistota
Hodnota za peníze
Pohodlnost jízdy
7.5
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RovinjBelgrade
Verified review
Uživatele Marijan 18.02.2020. 12:25
Řidič
Čistota
Hodnota za peníze
Pohodlnost jízdy
6.25
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